We offer the following options in relation to shipping:
- We offer free shipping for all orders in Australia and New Zealand for purchases over A$200.
- Where your order is under A$200, shipping is charged at a flat rate of A$10.
- We also offer express shipping if you require your order a little faster - for the flat fee of A$16.50 (Australia only).
All prices shown on this website are in Australian dollars. Please note that the above may not include bulky items.
SHIPPING
We offer the following options in relation to shipping:
- We offer free shipping for all orders in Australia and New Zealand for purchases over A$200.
- Where your order is under A$200, shipping is charged at a flat rate of A$10.
- We also offer express shipping if you require your order a little faster - for the flat fee of A$16.50 (Australia only).
All prices shown on this website are in Australian dollars. Please note that the above may not include bulky items.
RETURNS POLICY
Your satisfaction is our priority!
You can return items purchased from TWD within 60 days of the date of delivery.
Please email returns@thewooldepot.com for assistance.
Please read the following:
- We are unable to offer returns on sale items.
- Unfortunately we cannot accept yarn if its been wound into a ball.
- Return delivery or postage charges will not be reimbursed.
- Damaged items: Please provide any documents or evidence to support this and a replacement item will be sent at no further cost.
PAYMENT METHODS
We are able to accept the following payment methods
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa
- PayPal
If you require an alternate method of payment, please contact us at hello@thewooldepot.com